Reset your password
Request a reset link and set a new password.
Quick start
- Open Sign in and click Forgot password? on the password form — or open
/auth/reset-passwordif you already have a reset email open. - In the Reset password dialog, enter your Email and click Send reset link. Portura confirms with a success toast (it does not reveal whether the address is registered).
- Check that inbox for the Portura reset message, then open the Reset Password link. You land on
/auth/reset-passwordwith a form to choose a new password. - Enter New password and Confirm password, meet every requirement shown under the fields, then click Reset password.
- You should see a success toast and be sent to Sign in — sign in with your email and new password.
Deep dive
Request a reset from Sign in
On /auth/login, use the Email/password method. Click Forgot password? under the password field. Portura opens a Reset password dialog.
Enter the Email for your account and click Send reset link. Cancel closes the dialog without sending. The success message is intentionally generic: if that email exists in Portura’s database, a reset link was sent — the UI does not confirm whether the address is registered.
You can also open /auth/reset-password directly. Without a valid link from email, the page asks you to request a new reset — use Forgot password? on Sign in to start over.
Check your email and open the link
Portura emails a Reset Password button/link. Open it from the same inbox you entered. The link expires after a short window (about 30 minutes). If you did not request a reset, you can ignore the message.
Do not share the email or the link. Anyone with a valid reset link can set a new password for that account.
Set a new password
On the reset page, fill in New password and Confirm password. The checklist under the fields must all pass (length, letter cases, number, and special character) and both fields must match before Reset password enables.
After a successful reset, Portura shows a success toast and sends you to /auth/login. Sign in with email and your new password. See Sign in.
OAuth-only accounts
| How you signed up | Password reset |
|---|---|
| Email and password | Use Forgot password? as above |
| OAuth only (Google, LinkedIn, or GitHub) | You may not have a Portura password — prefer Continue with the same provider |
OAuth-only accounts typically cannot complete a Portura password reset until a Portura password exists. In Settings, the Password tab is omitted when your account has no Portura password — that is expected, not a missing page.
If you signed up with Google, LinkedIn, or GitHub, sign in with that provider instead of hunting for a Portura password. Account creation options: Create an account.
Expired or invalid links
Reset links expire. If the page says the link is missing, invalid, or expired — or reset fails after you submit — request a new link from Forgot password? on Sign in and use the newest email. Older messages stop working once they expire or after a successful reset.
Tips
- Use the inbox you check regularly; reset mail can land in spam/junk.
- Meet every password requirement on the reset form before clicking Reset password.
- After reset, bookmark
/auth/loginand sign in with email + the new password. - OAuth-only? Use the same provider — see Sign in.
- Need an account first? Create an account.
The forgot-password success toast is the same whether or not the email is registered. That protects account privacy — check your inbox (and spam) either way if you expected a message.
Troubleshooting
No reset email arrives
- Confirm the spelling of the email you entered in the dialog.
- Check spam/junk and wait a minute; then try Forgot password? again if needed.
- Confirm you are using the email on your Portura account (password signup or the inbox tied to that account).
Reset page says the link is missing or invalid
- Open the Reset Password link from the newest Portura email — do not type the reset URL by hand.
- If the link is old, request a fresh one from Forgot password? on Sign in.
- Close extra tabs and use one link at a time.
Reset password stays disabled or shows a requirements error
- Meet every item in the checklist under the fields.
- Make sure New password and Confirm password match exactly.
I signed up with Google / LinkedIn / GitHub
- OAuth-only accounts may not have a Portura password, so reset may not apply.
- Sign in with the same provider.
Settings→ Password may be omitted until a Portura password exists. - More on methods: Sign in and Create an account.